Terms and conditions

Terms and Conditions – Widit

Welcome to Widit. By making a purchase on our website or accepting a quote sent by our team, you are agreeing to the following terms and conditions. We recommend you read them carefully.

1. About Our Products

Customized Products: Each item is manufactured to order, following the designs approved by the client. Therefore, they cannot be modified once the production process has begun.

Stock Products: Some products may be available without customization, in limited quantities.

2. Quotes, Payments, and Samples

To begin production, it is necessary to:

  • Have approved the quote sent by Widit and, if required for invoicing purposes, send the corresponding Purchase Order (PO).
  • Pay a 50% advance for productions in China.
  • Pay 100% of the total value for local productions.

If the client requires a physical sample of the product to be manufactured, they must cover the cost of production and shipping for said sample.

The outstanding balance, when applicable, must be paid before the final dispatch of the order.

3. Production and Shipping

Production times are estimated and may vary depending on the product, quantity, and time of year.

Productions in China:

  • Sea freight: between 90 and 120 days (production + transit).
  • Air freight: between 35 and 45 days (with additional cost).

Local Productions: between 7 and 20 business days.

Widit is not responsible for:

  • Delays attributable to customs controls or container inspections, as these are random processes beyond our control.
  • Delays attributable to the courier once the order has been dispatched.

In case the product arrives damaged or incomplete, the client must notify contacto@widit.cl within the first 3 business days after receipt, attaching photos of the damage to evaluate a solution.

4. Intellectual Property

All designs, illustrations, and content on this website are the property of Widit or their respective authors.

The client may request the original files of the product they commissioned, solely for the purpose of advertising or disseminating the product on their channels. Modification or reproduction for other purposes without written authorization is not permitted.

5. Privacy

At Widit, we respect and protect your data. For more information, please review our Privacy Policy.

6. Contact

If you have questions about your order, design, or shipment, do not hesitate to write to us at contacto@widit.cl. We are here to help you and we love building long-term relationships.